FAQ

I hope you can find the question you need here. If there's any further questions, please please use the chat client in the corner or the contact page.

Please include your order number and any relevant photo(s) of your items received when sending an email!

✦ ✦ ✦

✦  For PREORDERS: Production starts after the PREORDER PERIOD ends. Depending on the item complexity and manufacturer, it may take from 1 to 4 MONTHS before shipping, as will be stated on the product's page. Please refer to the SCHEDULE page for estimate dates or my TWITTER.

✦  For INSTOCK: Orders are shipped out twice a week on the following Monday and Thursday after purchase.

NOTE: If you purchase in-stock items with your preorder, it will not be shipped out until the preorder arrives. If you want your in-stock items earlier, please purchase them separately.

✦  How much does shipping cost? Do you ship internationally?
Your shipping cost will be calculated automatically by the storefront. Shipping is available anywhere except the UK! I ship using domestic & International First-Class services.

For EU customers:  PLEASE BE AWARE that some countries may require import tax on their orders once received in their home countries, a fee that is not calculated in the checkout here, or you may not receive your order. I am not responsible for unpaid fees.
For UK customers: Unfortunately, due to VAT laws, I am unable to ship to the UK. However, you can use proxy services such as myus.com to ship to your location! I apologize for the inconvenience, thank you for understanding!
 
✦ Why hasn't my order shipped yet?
Please make sure to check the status of your items before ordering! Preorders require additional time until they are manufactured. If you received your tracking information and it has been stuck at "LABEL CREATED" for more than a week, please contact me! A mix-up may have occurred on either my end or the courier.
 
✦  How long does it take for a package to arrive after shipment?
All items will be shipped with tracking, so please keep an eye on that!
 
USA: 1 to 5 business days
ITL: 1 to 6+ weeks
 
Due to pressure from COVID-19, complications may appear with manufacturing scheduling or postal shipping delays, so please be aware before purchasing and have patience in the meantime!

✦ REPLACEMENTS & REFUNDS ✦

✦  Orders can be resent with an additional shipping fee if...
-  The package arrived heavily damaged. Please provide photo evidence!
- The package was lost during transit due to a mistake from the courier or myself.
-  The package was sent to the correct address but was returned to sender.

✦ Full replacement with free shipping if...
-  The wrong item was sent or missing due to a mistake made myself.

✦ No replacements or refunds if...
-  The wrong address was provided and I was not contacted before shipment. It is the customer's responsibility to update me on this information. For preorders, a courtesy email is sent for any address check reminders.

Please understand the risk before purchasing. Once a package is with the postal service, it is out of my hands. If any of these issues happen, contact me and I'll do my best to help!

If you order from my shop, you agree and acknowledge these terms.